Grumpified

So I have to say that when I dropped a small fortune (for me) on a new pair of winter boots last saturday, I felt pretty confident that I was getting one more pair of gorgeous, comfortable and long-lasting footwear to wear for years to come. Instead, I'm back to wearing loafers in winter after the failure of my backup boots because after only 3 days of wear, the heelcap came off. Now this wouldn't be irritating me quite so much, except that when I stopped by the store after work today to get them repaired they told me it would probably take a week-and-a-half and they'll call me. Now to be fair, I am also having the calves stretched to fit my hefty calf muscles. But when I bought the boots they said that would take 2-3 days, so I have to assume the heel repair is what is adding 8 or 9 days.
Why on earth, when I brought in a defective product after only 5 days of ownership and 3 days of wear, did the salesperson not say "....um, let me get you a NEW PAIR". I don't know why it didn't occur to me to ask at the time; maybe I was just so shocked at how long it was going to take that I was rendered speechless. Suffice it to say, I am not happy.
The fact that we're in the middle of deep freeze and I'm now bootless again with consistently -30° temperatures is just the icing on the cake of this bad experience.



2 Comments:
NOOOOOOES!! That blows chunks, dude.
Crappy customer service. totally crappy.
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